> ## Documentation Index
> Fetch the complete documentation index at: https://developers.voxys.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Update pulse settings

> Updates Customer Pulse configuration such as escalation thresholds.



## OpenAPI

````yaml /api-reference/voxys_analytics_swagger.json put /api/v1/accounts/{account_id}/customer_pulse/settings
openapi: 3.1.0
info:
  title: Voxys Connect – Extended Features
  description: >-
    API documentation for Voxys Connect extended features: Campaigns, WhatsApp
    Templates & Flows, Appointments, Scheduled Messages, Projects, Internal
    Channels, Customer Pulse, and Reports.
  version: 1.0.0
  contact:
    email: support@voxys.ai
  license:
    name: MIT License
    url: https://opensource.org/licenses/MIT
servers:
  - url: https://connect.voxys.ai
security:
  - userApiKey: []
tags:
  - name: Customer Pulse
    description: Sentiment analysis and customer pulse metrics
  - name: Leads Reports
    description: Lead pipeline analytics and CSV export (v2)
paths:
  /api/v1/accounts/{account_id}/customer_pulse/settings:
    put:
      tags:
        - Customer Pulse
      summary: Update pulse settings
      description: Updates Customer Pulse configuration such as escalation thresholds.
      operationId: updateCustomerPulseSettings
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                escalation_enabled:
                  type: boolean
                  description: Enable automatic escalation for negative sentiment
                escalation_threshold:
                  type: number
                  format: float
                  description: Sentiment score threshold for escalation (0.0 – 1.0)
      responses:
        '200':
          description: Settings updated
        '401':
          $ref: '#/components/responses/unauthorized'
        '422':
          $ref: '#/components/responses/unprocessable'
components:
  responses:
    unauthorized:
      description: Authentication failed – invalid or missing api_access_token
    unprocessable:
      description: Unprocessable entity – validation errors
      content:
        application/json:
          schema:
            type: object
            properties:
              errors:
                type: array
                items:
                  type: string
  securitySchemes:
    userApiKey:
      type: apiKey
      in: header
      name: api_access_token
      description: >-
        All API requests must include the `api_access_token` header with a valid
        agent or administrator token.

````